Jonathan Vincent D’Lima — Cloud & Infrastructure Engineer

Professional Summary

Cloud and Infrastructure Engineer with hands-on experience managing enterprise Android environments, configuring cloud systems, and supporting network integrations. Eager to learn and upskill continuously, I bring foundational expertise in Cisco Catalyst Center implementations, ServiceNow ITSM, Intune device enrollment, and configuration profiles. Adept at troubleshooting system issues and collaborating with multinational teams, backed by strong academic credentials and practical IT administration training.

Professional Experience

Engineer – Cloud & Infrastructure Services July 2025 – Present

LTM • Gurugram, Haryana

Currently driving a Catalyst Center integration project with Cisco Wireless—generating heatmaps, managing Access Points (APs), and ensuring seamless CMDB integration.
Managed 8,000+ client-owned Android devices globally across corporate environments.
Enrolled 30+ devices and crafted 15+ custom Configuration Profiles aligned with evolving business and security needs.
Collaborated smoothly with a multinational team and international end-users.
Resolved intricate issues spanning device configurations, application updates, and network layers.

System Administration Intern March – May 2024

St Joseph’s University • Bengaluru, Karnataka

Worked closely with staff to troubleshoot and resolve issues across Windows Operating Systems.
Diagnosed, analyzed, and rectified diverse software and hardware system malfunctions.
Gained hands-on operational insights into local network configuration layouts and maintenance.